Privacy Policy

How SmartEnergyLinkTech protects and manages your personal information

Effective Date: January 15, 2025

Overview

At SmartEnergyLinkTech, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or use our budget reporting services. We're committed to transparency about our data practices and your rights under Taiwan's Personal Data Protection Act.

Our approach to privacy reflects our core values of trust and responsibility. We only collect information that helps us provide better financial management solutions, and we never sell your personal data to third parties.

Information We Collect

We collect different types of information depending on how you interact with our services:

Contact Information

Name, email address, phone number, and company details when you request information about our services or schedule consultations.

Usage Data

Information about how you navigate our website, including pages visited, time spent, and technical details like browser type and IP address.

Financial Data

Budget information, financial reports, and related business data that you choose to share when using our reporting tools.

Communication Records

Records of our interactions, including emails, phone calls, and meeting notes to help us provide consistent service.

How We Use Your Information

Your information helps us deliver personalized financial management solutions and improve our services over time. Here's specifically what we do:

  • Provide budget analysis and financial reporting services tailored to your business needs
  • Respond to your inquiries and schedule consultations at convenient times
  • Send relevant updates about new features or improvements to our platform
  • Analyze website usage patterns to make our resources more helpful
  • Maintain accurate records for billing and customer service purposes
  • Comply with legal requirements and regulatory obligations in Taiwan

We process your data based on legitimate business interests, contractual necessity, and legal compliance. When we need your consent for specific uses, we'll ask for it clearly and give you control over those decisions.

Data Sharing and Third Parties

We don't sell your personal information to anyone. However, we do work with trusted partners who help us deliver our services effectively:

1
Cloud Infrastructure Providers: We use secure cloud services to host our platform and protect your data with enterprise-level security measures.
2
Analytics Services: We use privacy-focused analytics tools to understand how our website performs and where we can make improvements.
3
Communication Tools: Email and messaging platforms that help us stay in touch with clients, all bound by strict confidentiality agreements.
4
Legal Compliance: We may share information when required by law, court order, or to protect our legitimate business interests.

All third-party partners sign data processing agreements that require them to protect your information according to our standards and applicable privacy laws.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we have about you, including how we obtained it and how we use it.

Correct Inaccuracies

Ask us to update or correct any information that's outdated or incorrect in our records.

Delete Your Information

Request deletion of your personal data when it's no longer needed for legitimate business purposes.

Restrict Processing

Limit how we use your information while we address concerns about accuracy or processing.

Data Portability

Receive your data in a common electronic format that you can transfer to another service provider.

Withdraw Consent

Remove your consent for specific data uses at any time, though this won't affect previous processing.

To exercise any of these rights, contact us using the information provided below. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Data Security Measures

We protect your information using multiple layers of security controls designed to prevent unauthorized access, disclosure, or misuse:

Encryption: All data transmissions use TLS encryption, and sensitive information is encrypted when stored in our databases.
Access Controls: Only authorized personnel can access personal data, and all access is logged and monitored regularly.
Regular Audits: We conduct quarterly security assessments and promptly address any vulnerabilities discovered.
Incident Response: We have procedures to quickly detect, contain, and respond to any potential data breaches.

While we implement strong security measures, no system is completely foolproof. We continuously monitor for threats and update our security practices to address evolving risks.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Our retention periods vary based on the type of information and how it's used:

Active Client Data

We retain your information for the duration of our business relationship plus seven years for tax and audit purposes, as required by Taiwan business regulations.

Website Usage Data

Analytics and website interaction data is typically kept for 24 months to help us understand usage patterns and improve our services.

Marketing Communications

Contact information for newsletters and updates is retained until you unsubscribe or request deletion of your data.

Legal Requirements

Some information may be retained longer when required by law, ongoing legal proceedings, or legitimate business needs like fraud prevention.

When retention periods expire, we securely delete your information using industry-standard data destruction methods.

International Data Transfers

Some of our service providers may process your data outside of Taiwan. When this happens, we ensure appropriate safeguards are in place to protect your information:

  • We only transfer data to countries with adequate privacy protections or under specific legal frameworks
  • All international transfers are covered by data processing agreements with strict privacy requirements
  • We regularly review the privacy practices of our international partners
  • You have the right to request information about any international transfers of your data

Most of our data processing occurs within Taiwan or in jurisdictions with similar privacy protections to ensure your rights remain protected.

Cookies and Tracking

Our website uses cookies and similar technologies to provide a better user experience and understand how our site is used. Here's what you should know:

Essential Cookies

Required for basic website functionality like security, navigation, and form submission. These cannot be disabled.

Analytics Cookies

Help us understand which pages are most useful and how visitors move through our site. You can opt out of these.

Preference Cookies

Remember your choices and settings to provide a more personalized experience on future visits.

You can manage cookie settings through your browser preferences. Disabling certain cookies may limit some website functionality, but won't prevent you from accessing our main content and services.

Questions or Concerns?

If you have questions about this privacy policy or how we handle your personal information, we're here to help. Contact us anytime and we'll respond promptly to address your concerns.

Contact Information

For privacy-related questions, data requests, or to exercise your rights under Taiwan's Personal Data Protection Act, please contact us:

SmartEnergyLinkTech Privacy Team

Address: No. 116號, Heping 1st Rd, Lingya District, Kaohsiung City, Taiwan 80201

Phone: +886 7 717 2930

Email: [email protected]

Response Time: We respond to privacy inquiries within 5 business days

When contacting us about privacy matters, please include your name, contact information, and a clear description of your request. We may need to verify your identity before processing certain requests to protect your personal information.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

Minor updates may be posted without additional notification, but we'll always update the effective date at the top of this policy. We encourage you to review this policy occasionally to stay informed about how we protect your privacy.

Your continued use of our services after any policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you can request deletion of your data or discontinue using our services.